Widerrufsrecht

Returns & Refunds

At Grisch Scandi, each product is made to order. Because of this, we do not accept returns or exchanges for:

Incorrect size selection
Change of mind
Buyer’s remorse

Please review sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

contact@projectveil.store

Please include:

Your order number
A description of the issue
Clear photos of the item

If the issue is confirmed, we will provide a replacement or refund at no additional cost.

Exchanges

We do not offer direct exchanges because all items are made on demand.
If you would like a different size, color, or product, please place a new order.

European Union 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.

However, customized or made-to-order products may not be eligible for return or cancellation under Article 16(c) of Directive 2011/83/EU.

Refunds

Once your return request has been reviewed and approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at: